I was recently trying to help out a friend with a problem they were having on their laptop and so decided I’d give Remote Assistance a go. I’ve used Remote Assistance in Windows XP quite and bit and I’m a big fan. I’ve even used it to help out my sister who lives in Japan some 6000 miles away with great success.
Initially I couldn’t help my friend out :( they could request assistance OK and i could accept but a few seconds later i would get error message. I was fairly sure it was the Vista firewall, so i asked my friend to turn it off and that sorted it straight away. Now i wouldn’t recommend anyone out there to turn off their Vista firewall. I personally think the Vista firewall is a big feature that works well and offers a lot over its XP counterpart. So how do you use Vista and Remote Assistance securely? Follow the steps below!
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Open Windows Firewall… Start button –> Control Panel –> Security –> Windows Firewall
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Click Allow a program through Windows Firewall. (If you’re prompted for confirmation then confirm)
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Under Program or port, select the check box next to Remote Assistance, and then click OK
Hope u find this useful 
N3ilb
